To arrange a collection, fill in the form above requesting the date on which you would like the collection to take place. Alternatively, log in to book your collection or to review existing collections.
Our collections are handled by DPD and can take place on any weekday (excluding Saturday, Sunday and holidays); until midday, you can even arrange collection for the next day.
Only our own bags will be collected by DPD and sorted by our staff here in London, so please ensure you are using the correct bags.
Black bin liners, boxes or carrier bags cannot be collected, or paid for.
Please ensure you squeeze the air out of your bag and seal it tightly.
All packages can be tracked via DPD’s website once they have left you, and you will receive text updates if you sign up for these at the point of registration.
Track your bag by logging in and clicking 'Open bags'. Your bag's current location is found under 'DPD Status'.
If you are leaving the bag outside, please leave a clear note authorising the driver to take the 'blue bag'.
Drivers are employees of DPD, not Return to Earn, and will not necessarily know what they are there to collect.
Please bear in mind that our insurance will only cover the clothes once they have been collected.